Specialists in I.T. Support for the small to medium business, we offer a friendly and direct service for all our clients. As a Microsoft Small Business Specialist, we have demonstrated our ability to offer the highest standard of tailored advice, consultancy and support, guaranteed to give you the edge usually only available to large corporations.
WHY MOVE TO PHOENIX?
At Phoenix, we believe that finding the right IT service provider for your business is vital if you want your outsourcing experience to be both effortless and rewarding.
Designed exclusively for Small and Medium Sized Companies and their needs.
We hire only the Best; Phoenix only employ engineers who are at least MCSE qualified
85% of all our problems are resolved in less than 15 minutes.
We offer Rapid remote problem resolution through our remote access software and in-house support systems.
We offer unlimited, fixed fee per month contracts & you can use as much as you like.
We offer 2 & 4Hour Same Business Day on-site response.
If we don’t meet to our contract SLA times, you will get a refund for 1 month’s worth of support.
All of our contracts have a 3 month initial break period – we’re confident we will deliver.
We’re a privately owned, well financed and well established company.
WHY CHOOSE US?
1. REPUTATION: Phoenix have built up an unenviable reputation over the last few years, with a large client database consisting solely of small and medium businesses.
We are prepared to go that extra mile to provide our clients with the back-up they deserve and our proven track record for success can be judged simply by the fact that we have not lost a single client in the last 6 years!
2. BESPOKE SERVICE: Since no two businesses are the same, Phoenix offer a bespoke service which is tailored to your company’s individual requirements. We aim to provide our clients with solutions which allow room to manoeuvre; a workable system which matches your specific criteria.
Investing in an IT system is less about the product and more about finding the solution to help your business develop. Whether you are already familiar with IT or a complete novice, Phoenix can give you answers you can trust and the confidence you need to take the next step.
3. ACCREDITATIONS AND QUALIFICATIONS: From the initial audit to ongoing contract, we aim to put you first and are dedicated to offering you great customer service. We have no affiliation to one particular brand; our solutions are chosen solely to benefit our customers. We employ a proactive mentality, that is to say, we aim to identify problems before they impact on your business.
OUR STAFF
Phoenix’s talented team of engineers have both the expertise to provide a variety of technical skills and support usually only available to the largest corporations.
PERSONAL SERVICE
In order to ensure each and every customer receives a professional and friendly service, you will be allocated a technical manager and two technicians who will be responsible for maintaining your IT system. The same engineer who conducts your audit will be on hand to answer any queries you may have, thus ensuring complete continuity of service.
4. FLEXIBLE HOURS: We appreciate that not all businesses operate from 9-5 and work beyond core hours to ensure the continued smooth running of your business and to minimise downtime.
I.T. PACKAGE: Phoenix offer clients a “complete IT package” which means that you will deal with ONE company for all your IT needs. LINKS
• Consultant
• Network provider
• Back-up solutions
• Host
• .... And above all, answer to your problems!
You will rarely find both the best IT hardware and software from a single source,Phoenix select the best products and then act as a single point of liaison for all manufacturers should you need to contact them. All this and only one bill to pay!
6. INNOVATIVE: Building a successful network is not about the most expensive or complex equipment, it is about being innovative and selecting the right choices for your business to ensure the best return on your IT investment.
Our engineers are skilled problem solvers who thrive on developing original and well thought out systems that offer both cost-effective and cutting edge technology without cutting corners.
7. COSTS: Honesty is an integral part of all our contracts. Phoenix make it our business to be accountable as possible with regular updates. For all projects, whether large or small, we are always upfront regarding cost implications and adhere to budgets and schedules.
If you require the installation of a server or any hardware, we will provide you with a fixed price, irrespective of the time required to complete the work.
Our Service Level Agreement (SLA) reinforces our commitment to exceptional customer support and, if we cannot meet your expectations, we will refund the cost of one month’s support.